1. Tell us what you are looking for
You can enquire for yourself or someone you support. Share your contact details, where care is needed and a general outline of the help you would like. You do not need to choose the perfect care category before getting in touch.
2. Talk through your needs
Discuss everyday routines, the things you want to keep doing, and where extra support would help. Let the team know if you are considering companionship, visiting support, respite or a live-in arrangement.
3. Confirm suitability and availability
Ask the team about support in your area, the assessment needed and the arrangements available. An initial enquiry does not commit you to care or confirm a booking.
4. Understand the plan and quotation
Before agreeing to care, make sure you understand the proposed support, visit arrangements, price, what is included and the service terms. Ask how changes to your needs or schedule will be handled.
5. Agree the next steps together
Discuss introductions, the proposed start date and how you and your family will keep in touch with the care team. Share any questions or concerns before the arrangement begins.
Useful things to have ready
- The postcode where care is needed
- The everyday tasks you would like support with
- Preferred days, times or a possible start date
- Questions about costs and how care will be arranged