Talk to ABS Care
If you are unhappy with an aspect of care or service, contact the team and ask to speak to the Registered Manager. You can also request a copy of the complaints procedure, including the steps and response times that apply.
- Office: 020 3302 9855
- Mobile: 07861 734494
- Email: info@abscareltd.com
- Write to: ABS Care Ltd, 54 Crane Avenue, Isleworth, TW7 7JW
What to include
Explain what happened, when it happened, how it affected you and the outcome you would like. Include a way for the team to contact you. Ask about a suitable way to share confidential documents or sensitive information.
Independent guidance
The Care Quality Commission explains how to complain about adult social care and how to share feedback with the regulator. CQC uses feedback to inform its work but does not take forward individual complaints on your behalf.
If you remain unhappy after complaining to a care provider or council, the Local Government and Social Care Ombudsman may be able to consider the complaint. Follow the guidance for the appropriate next steps.
Read CQC’s complaints guidance (new tab)
If someone is at risk
For a concern about abuse, neglect or immediate safety, use the safeguarding contact routes. Call 999 if there is immediate danger.